Designed a Climate-tech Pre-Accelerator LMS

Created user flows, designed screens, applied principles of Information Architecture, and refined the brand identity of a Learning Management System for the professional development of high school sports coaches.

Client

Glazier

Date

April- July 2023

Project Overview

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Focus Areas

  • Enterprise Software & SAAS Product Design
  • Design System Development
  • Intranets & Employee Portals
  • Mobile App Design
  • Usability Testing & User Research
  • Information Architecture
  • Competitive Research

My Role

What started as a simple UX/UI audit turned into a 3+ year engagement of user research, product design, and development of a UI system. The product had been heavily engineering- and sales-driven, to the point that it was difficult to understand and use, and packed full of edge-case features that cluttered a bloated interface.

I interviewed many customer MarCom teams of content authors, intranet managers, and IT admins to identify pain-points and potential interface and UX improvements. I wireframed and prototyped, and ran live user tests with those customers to iterate on final designs and produce a data-driven, modern interface and experience.

The areas of the platform that I either redesigned or built from scratch include:

  • Content creation and page building (the page "canvas" experience)

  • Backend content management

  • Multi-lingual management

  • Content lifecycle and editorial review workflows
  • Digital Asset Management (DAM)
  • Multi-channel mass communication
  • Persona-based content variations
  • Generative AI
  • Federated Search
  • Full out-of-the-box intranet page templates, i.e. the "product" within the "platform"

Intranet Design Projects

In addition to working on the product development side, I've also worked with the Client Services team and on direct engagements to design intranets for Akumina's clients based on my deep knowledge of the platform and general intranet best practices.