NDA - Airport Software Research

Performed user research and facilitiated

Client

Major US Airport

Date

2025

Project Overview

DeliverZero is a network of returnable, reusable food containers that allows restaurants, delivery platforms, and POS (Point of Sale) systems to offer customers the option to receive takeout and delivery without generating trash. I helped them update their branding, redesigned their current marketing website, and designed a new mobile app that greatly streamlined the existing processes of finding participating restaurants, ordering food and returning containers.

I created wireframes, then an interactive prototype that I used to test with three users and refine based on feedback.

Focus Areas

  • Branding
  • Web Design
  • Web App Design
  • Usability Testing & User Research
  • Interactive Prototyping

My Role

The client wanted to explore color palette options and various fonts. This was a fun project for me as I got to exercise my right-brain creativity and graphic design roots, and was a nice change of pace from the other work I was doing at the time architecting complex systems for enterprise software.

Lorem Ipums...

  • Content creation and page building (the page "canvas" experience)

  • Backend content management

  • Multi-lingual management

  • Content lifecycle and editorial review workflows
  • Digital Asset Management (DAM)
  • Multi-channel mass communication
  • Persona-based content variations
  • Federated Search
  • Generative AI
  • Full out-of-the-box intranet page templates, i.e. the "product" within the "platform"

Intranet Site Design Projects

In addition to working on the product development side, I've also worked with the Client Services team and on direct engagements to design six intranets for Akumina's clients based on my deep knowledge of the how the platform works and general intranet best practices.

Many of these are under NDA.